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Dealer

Dealer Account holders may enjoy dealer prices at different discount levels and receive other promotional services. Please contact us for further discussion.

Qualifications
1.Photocopy of current business license
2.Photocopy of sales tax permit
3.Business card or company letter head
4.Photocopy of advertising or telephone directory listing
5.Photocopy of void company check

Method of Payment
Prepaid: Credit Card, Certified Check, Money Order, or Company Check (with prior approval)

Special Pricing
TBO offers special pricing on quantity purchases. Please call for additional information.

Special Orders
All special orders and promotional merchandise must be paid in full at the time of order. Once order has been placed, it is NON-CANCELABLE. Parts not in stock can be considered special orders, even if they are listed on the web site, category, or price sheets.

Prices
All prices and discounts are subject to change without notice.

Freight
Prices do not include freight charges. All merchandise will be shipped by the fastest, most economical method available, unless otherwise requested.

Refused Shipments
Refused shipments sent back to TBO does not constitute the right to a refund or credit. It is the dealer's responsibility to make all arrangements with TBO for the refused shipment. It is company policy to charge the customer all freight charges associated with the shipment and a 25% restocking fee.

Back Orders
TBO will ship all back orders as soon as the items become available. Dealer wishing to have back ordered items cancelled must call or email to make arrangements, although most back orders are considered special orders, and special order terms and conditions apply.

Return Policy
Return for exchange or refund will be allowed only within 14 calendar days from the date of receipt. All authorized return merchandise must be unused and in their original saleable packaging. No return or exchange will be accepted on merchandise showing signs of having been installed, mounted, scratched, or defaced.

RETURN AUTHORIZATION must be issued before any returns can be made. All returns must be received by TBO within 10 calendar days after a return authorization has been issued. A Return Authorization does not imply a replacement or refund, but only that TBO will inspect the merchandise based on the refund claim. Return freight charges and insurance must be paid by the dealer. Original shipping and handling charges are not refundable. A photocopy of the invoice showing the invoice number must accompany the return package along with a written explanation and a contact phone number.

It is the responsibility of the customer/installer to verify the correctness of size and application of the parts before installation. All approved refunds will be paid by Company Check, Credit Card Credit, or Account Credit. A 25% restocking fee may be applied to authorized returns. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed.

Shipping Errors
If you receive an incorrect item due to TBO error, we will issue a UPS Call Tag to pick up the incorrect item(s) and ship the correct item(s) at no additional charges.

Claims
All merchandise is packed carefully and correctly utilizing a triple check method before it leaves our facility. Damaged shipments should be checked in the presence of the carrier. All claims for damages or losses must be made with the carrier. Please keep all shipping cartons and packing material for carrier inspection. TBO will not initiate any claims with the carrier. Claims for missing items or damaged shipments must be made within five working days of receipt.Warranties

No warranty whatsoever will be valid if the damage is caused by customer abuse, negligence, and/or mishandling. All merchandise sold by TBO is only subject to manufacturers warranty, if any, and is subject to submission to the manufacturer for approval for repair or replacement. Labor or inconvenience charges may not be included in any claims. It is also the dealer's responsibility to check the state and local laws regarding the use of any of these parts.

Termination
TBO reserves the right to terminate any account that does not meet the conditions.

Titles of Ownership
All parts shall remain the property of TBO until paid in Full. Product Specifications, prices, materials, designs, specifications, and recommendations are subject to change without prior notice.